During the school lunch break, Nooran decides to leave the school and go to a local takeaway shop to buy her lunch. Normally, she would purchase her lunch from the school canteen, but she thinks the staff in the takeaway shop are nicer to her than the staff in the school canteen.

Discuss as a group...

Why do you think the takeaway staff are nicer to Nooran than the catering staff at school?

Is service something that is important to you when buying food or drink? Why?

Are there any ways in which you think the service in your school canteen could be improved?

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